| Job Title |
Supermarket Manager |
| Department |
operation |
| Location |
|
| Working Hours |
Morning 7.30 AM to 4.30 PM / Evening 1.00 PM to 10.00PM (Shift Basis) |
| Grade / Level |
Executive |
|
|
| KNOWLEDGE, SKILLS & EXPERIENCE |
|
|
|
| Qualification |
Professional qualification in Sales and Marketing (SLIM/CIM) added qualification |
| Work Experience |
3+ year experience in executive or above level supermarket industry in the field of sales/operation |
| Skills & Competencies: |
HR management skills & interpersonal skills |
|
Awareness of the business environment |
|
Analytical Skills |
|
Efficiency & Effectiveness |
|
Communication Skills |
|
Customer Relationship Skills |
|
Negotiation Skills |
|
Presentation Skills |
|
Selling Skills |
|
Time management skills |
|
|
|
|
| Duties & Responsibilities |
|
| Improve profit and attain sales target of the supermarket |
|
| Deal with all complaints, queries, and other related customer service issues |
|
| Organize training, orientation, and supervise outlet team |
|
| Roaster management |
|
| Oversee receiving orders and stock control |
|
| Assign and schedule tasks for specific employees and also follow up on the results they generate |
|
| Complete all the operational requirements of the store |
|
| Appraise, monitor, and plan tasks to be given to individual staff members |
|
| Discipline, counsel, and coach employees to maintain positive result generation |
|
| Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the outlet |
|
| Recognize future and present requirements by customers |
|
| Establish good rapport with customers |
|
| Identify and develop talent to next level |
|