Basic Job Details | |
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Job Title | Supermarket Manager |
Department | operation |
Location | |
Working Hours | Morning 7.30 AM to 4.30 PM / Evening 1.00 PM to 10.00PM (Shift Basis) |
Grade / Level | Executive |
KNOWLEDGE, SKILLS & EXPERIENCE | |
Qualification | Professional qualification in Sales and Marketing (SLIM/CIM) added qualification |
Work Experience | 3+ year experience in executive or above level supermarket industry in the field of sales/operation |
Skills & Competencies: | HR management skills & interpersonal skills |
Awareness of the business environment | |
Analytical Skills | |
Efficiency & Effectiveness | |
Communication Skills | |
Customer Relationship Skills | |
Negotiation Skills | |
Presentation Skills | |
Selling Skills | |
Time management skills | |
Duties & Responsibilities | |
Improve profit and attain sales target of the supermarket | |
Deal with all complaints, queries, and other related customer service issues | |
Organize training, orientation, and supervise outlet team | |
Roaster management | |
Oversee receiving orders and stock control | |
Assign and schedule tasks for specific employees and also follow up on the results they generate | |
Complete all the operational requirements of the store | |
Appraise, monitor, and plan tasks to be given to individual staff members | |
Discipline, counsel, and coach employees to maintain positive result generation | |
Initiate corrective actions, analyze variance, schedule expenditure, and prepare annual budget aside achieving other financial objectives of the outlet | |
Recognize future and present requirements by customers | |
Establish good rapport with customers | |
Identify and develop talent to next level |